NeuPass is your access to a power-packed membership programme where you shop, order food, book your travel and a lot more, while being rewarded for it. NeuPass rewards you with a minimum of 5% NeuCoins that you can earn and use across multiple brands on TataNeu.

What are NeuCoins? What can I do with them?

NeuCoins are the universal reward points that you can earn and use on TataNeu & it's partner brands. You can earn NeuCoins and use them while shopping, making hotel & flight bookings, ordering food, and so much more. 1 NeuCoin = ₹1

What are the different things I can do on NeuPass?

NeuPass opens for you a whole new world, in which you can: Shop for the things you love – fashion, electronics, grocery and more Give wings to your travel plans, by booking flights & hotels Indulge the gourmet in you, by ordering food from the most iconic restaurants at unmatched deals Make payments for not just shopping and bookings, but also transfer money to your family or friends Stay on top of your bills, by paying them easily in one go Need financial help? Personal loans, easy credit and insurance plans will be within your reach Earn as you spend. You can earn NeuCoins when you shop across multiple brands on TataNeu. You can use these NeuCoins for discounts on your next shopping or travel booking Feel special, with personalized & unmatchable offers that bring you even closer to everything you love Stand out from the rest, with personalized recommendations and reads

What are the rewards & benefits I get with NeuPass?

NeuPass rewards you for every purchase made on TataNeu and its partner brands. You'll earn minimum 5% NeuCoins on each order when you're shopping, ordering food, booking travel and a lot more! Use your NeuCoins across multiple brands on TataNeu. 1 NeuCoin = ₹1

Does TataNeu have any tiers for its rewards?

Currently, TataNeu has no tiers. However, some brands on TataNeu have tiers called 'badges' depending on your order history with the brand.

Why have my loyalty memberships with various brands been merged on NeuPass?

We know you love your memberships with our partner brands, so we've brought them all together with NeuPass. Now, you can earn minimum 5% NeuCoins across your favourite brands and use them for your shopping, bookings, and orders across brands.

What happens to my existing rewards, points and membership benefits?

They move with you! You can continue to enjoy your existing rewards, NeuCoins, and benefits from various brands, on TataNeu. Your current points will get merged into your NeuCoins balance, and your membership privileges from our partner brands will also continue. The terms of your membership with the partner brand will also continue to hold good.

How can I earn NeuCoins?

You can earn NeuCoins through eligible transactions on TataNeu and TataNeu’s partner brands.

How can I use my NeuCoins?

You can use your NeuCoins to get discounts on a bunch of things including: - AirAsia India flight bookings - bigbasket Orders - Purchases from Croma - Stays, dining, bar & spa spends at IHCL hotels - Shopping on Tata CLiQ If you are shopping online, you can use your NeuCoins by selecting Tata Pay as the payment method. If you are shopping in-store, you can inform the cashier that you'd like to pay with your NeuCoins. NeuCoins can only be used on eligible transactions as defined by the individual brands and the NeuCoins with the closest expiry date will be used up first so that you can get the most out of your rewards

When will my NeuCoins expire?

Your NeuCoins expire 365 days after your last transaction involving an eligible earn or use of NeuCoins (even if it’s just one NeuCoin earned or used). During special promotions, you might also earn additional NeuCoins. The expiry of these NeuCoins will be mentioned at the time of issuance.

Can I earn or use my NeuCoins in fractions?

No, NeuCoins cannot be earned or used in fractions. They’re rounded off to the nearest integer just the way you rounded decimals in school. NeuCoins greater than or equal to 0.5 are rounded up while NeuCoins less than 0.5 are rounded down.

How do I check my NeuCoins balance on TataNeu?

That’s easy. Just visit the TataNeu app or website and look for your NeuCoins balance on the TataNeu homepage

Do I need to have an existing membership of any particular brands to join NeuPass?

No, that’s not required. Everyone is welcome to sign up for NeuPass.

Are there any charges to sign up for NeuPass?

No, it’s rewarding all the way! There are no charges whatsoever for becoming a NeuPass member.

I am a non-resident Indian (NRI). Can I still join NeuPass?

Yes, absolutely! NeuPass is open to everyone. Be sure to mention the privacy laws that apply to you, when you sign up.

I am not an Indian citizen. Can I still sign up for NeuPass?

Yes, you can certainly join NeuPass. Do make sure to mention the privacy laws that apply to you when you sign up.

Is a phone number or email address necessary to sign up on TataNeu?

Only your mobile number and the OTP sent to it are needed to sign up for TataNeu. Currently, there is no option to sign up using your email ID but it is needed to send monthly NeuCoins statements and other important communication.

How long does it take for NeuCoins to be deducted after I use my NeuCoins for a transaction?

If the transaction is successful, then NeuCoins are deducted immediately from your account

My transaction failed, but NeuCoins got deducted from my account. What do I do?

If the transaction has failed, then the corresponding NeuCoins will be refunded to your account within 24 hours.

Is there a way I can get back my expired NeuCoins?

No, as of now, there is no way to reverse expired NeuCoins into your account.

Will I receive a statement about my NeuCoins?

Yes, to ensure total clarity we will send you a monthly statement on your registered email address.

What happens to my NeuCoins if I cancel or return a product?

If you cancel or return any order that you had paid for with NeuCoins, your NeuCoins will be refunded to you. Also, any NeuCoins you had earned on that order will be deducted from your balance.

Why was my badge not upgraded?

Let us explain. Each brand has its own set of requirements to allow for a badge upgrade. In case you do not meet the brand’s requirements, your badge will not be upgraded. E.g. If you who achieve eligible spends of INR 1 lakh or 10 eligible room nights in a continuous 365 day period, your badge gets upgraded to the Silver badge

Why was my badge downgraded?

Each brand has their own criteria for upgrade, downgrade, and even retaining the same badge. Your badge was downgraded because you couldn't meet the criteria required to retain your badge within 365 days of the previous badge revision or renewal.

Which spends at IHCL are not eligible for earning NeuCoins?

"Ineligible spends" or "Ineligible rates" are defined as: 1. Room rates where booking is made via any online booking channels including but not limited to Expedia.com, Travelocity.com, Hotels.com, Booking.com, Tripadvisor.com, MakemyTrip.com, Travelguru.com or any other similar travel websites or a third party 2. Room rates that are booked, or booked and paid, via tour operators, wholesalers and travel agents on their contracted rates or any other travel-industry staff rates 3. Room rates for group bookings, conferences, weddings, events or organised tours 4. Room rates for airline staff and crew where rooms are pre-booked and paid for by the airline directly 5. Employee rates or any complimentary rooms 6. IHCL's Friends & Family Rate

Which spends at IHCL are eligible for earning NeuCoins?

""Eligible spends" or ""Eligible charges"" are spends made by you on eligible room rates, room charges, food and beverages (restaurants, bars, room service and mini-bars), telecommunication, laundry, spa, cake shop, business centre services and purchases at the Taj Khazana chain of stores. They don't include: 1. Room charges that are included in the definition of ineligible rates 2. Charges for banquets, parties, meetings, weddings, events and other similar functions 3. Rooms booked as office space 4. Charges for Business Centre facilities used by non-resident member guests 5. Complimentary services 6. Any charges which are settled using Taj Experiences Gift Cards or NeuCoins 7. Charges for food and beverages (including those associated with parties/ social gatherings hosted at restaurants and bars) which are discounted/special menu/ packages/ others which are not as per the printed menu of the restaurant/ bar/ cake shop, orders via Qmin, unless stated otherwise 8. Charges for car hire/ salon/ shopping arcade/ fitness centre/ chartered flights/ Taj Air, pay outs, tips, taxes, etc. 9. Charges (even if charged to members’ room) for non-affiliated hotel entities which are not owned and/or operated by the hotel including, but not limited to, outlets such as travel bookings, gift shop, drugstore, clothes, gallery, or specialty stores, recreational or entertainment concessions"

What are the benefits & privileges of each badge at IHCL?

"Copper badge benefits 1. Copper badge is available to all TataNeu members. 2. As a Copper badge holder, you will earn 4 NeuCoins for every ₹100 of eligible spends, net of taxes at participating IHCL hotels Silver badge benefits 1. Silver badge is achieved on eligible spends of INR 1 lakh or stays of 10 eligible room nights 2. As a Silver badge holder, you will earn 5 NeuCoins for every ₹100 of eligible spends, net of taxes at participating IHCL hotels 3. You will be eligible for late check-out till 5.00 pm, subject to availability Gold badge benefits 1. Gold badge is achieved on eligible spends of INR 4 lakhs or stays of 40 eligible room nights 2. As a Gold badge holder, you will earn 7 NeuCoins for every ₹100 of eligible spends, net of taxes at participating hotels 3. You will be eligible for early check-in from 9:00 am, and late check-out till 5.00pm, subject to availability 4. You will be eligible for 20 upgrade e-Vouchers, applicable for a complimentary upgrade to the next category of room booked for a maximum of 5 nights per stay, subject to availability at the time of check-in at any of the participating IHCL Hotels. Upgrade e-vouchers will not be applicable for an upgrade to a room category higher than a base category suite (or equivalent room, as per the hotel nomenclature) 5. You will get 2 upgrade e-vouchers* to Taj Club rooms (subject to availability at the time of check-in, applicable for a stay of up to 5 Nights) Platinum badge benefits 1. Platinum badge is achieved on eligible spends of INR 8 lakhs or stays of 80 eligible room nights. 2. As a Platinum badge member, you will earn 8 NeuCoins for every ₹100 of eligible spend, net of taxes at participating hotels. 3. You will be eligible for early check-in from 9:00 am, and late check-out till 5.00 pm, subject to availability 4. You will get unlimited upgrade e-vouchers*, applicable for a complimentary upgrade to the next category of room booked for a maximum of 5 nights per stay, subject to availability at the time of check-in at participating IHCL Hotels. Upgrade e-vouchers will not be applicable for an upgrade to a room category higher than a base category suite (or equivalent room, as per the hotel nomenclature) 5. You will be offered 24/7 Dedicated Platinum Phone Assistance on 1800 114 825 6. You are eligible for 4 upgrade e-vouchers* to Taj Club rooms (subject to availability at the time of check-in. Applicable for a stay of up to 5 Nights) *Taj Club upgrade vouchers: 1. The upgrade will not include the airport transfer(s) and any other service which is deemed as an outsourced service by the hotel 2. The use of the benefits of the Taj Club room are only applicable to the occupants of the room category. Non-residents and non-occupants will not be allowed to use the benefits and will be charged for the service (as the case may be) 3. The hotel management reserves the right to restrict entry to the Taj Club lounge. 4. Taj Club rules and regulations will apply. 5. Upgrades are subject to availability at the time of check-in. 6. These vouchers are non-transferable. The validity of these vouchers cannot be extended. 7. The validity of the voucher is applicable for one year from the date of badge-upgrade or badge-retention. Withdrawal of this voucher is at the sole discretion of the Programme Management **Platinum Experiences 1. The Signature Platinum experiences are only applicable if you have achieved or renewed your Platinum badge status by 31st July, 2019. These experiences will not be issued for members who achieve or renew their Platinum badge status from 1st August, 2019 onwards. 2. You can’t avail of Platinum Experiences for stays between 23rd December to 15th January 3. You can’t avail of Platinum Experiences for dining on 24th December, 25th December, 31st December and/or 1st January 4. All Platinum experiences are for two persons (unless specified otherwise), subject to availability and can only be booked through TataNeu. 5. You can’t transfer, exchange or alter the experiences in any way. The members holding Platinum badge must be present to avail the Platinum experience. 6. IHCL reserves the right to add, withdraw or amend any experience at any time without any prior notice"

How do I earn NeuCoins at IHCL?

"Easy, really! Start earning NeuCoins from the day you become a part of our family, simply by spending on eligible hotels and restaurants! You can earn up to 5 rooms at any hotel provided it is billed to one folio. 1. If you have a Platinum badge, you can earn 8 NeuCoins for every ₹100 spent net of taxes 2. If you hold a Gold badge, you can earn 7 NeuCoins for every ₹100 spent net of taxes 3. If you hold a Silver badge, you can earn 5 NeuCoins for every ₹100 spent net of taxes 4. If you hold a Copper badge, you can earn 4 NeuCoins for every ₹100 spent net of taxes *You can earn NeuCoins when you pay in Rupees, or any other currency, accepted by participating hotels and restaurants on eligible spends."

What are the different badges for IHCL? How do I get a badge?

"Silver badge eligibility criteria 1. Members who achieve eligible spends of INR 1 lakh or 10 eligible room nights in a continuous 365 day period get upgraded to the Silver badge 2. In order to retain your Silver badge, you require eligible spends of INR 1 lakh or 10 eligible room nights in every subsequent 12 month period since the upgrade 3. In case the criterion is not achieved, your badge will be downgraded to the Copper badge 4. The Silver badge is valid for a period of 1 year from the date of upgrade Gold badge eligibility criteria 1. Members who achieve eligible spends of INR 4 lakhs or 40 eligible room nights in a continuous 365 day period get upgraded to the Gold badge 2. In order to retain your Gold badge, you require eligible spends of INR 4 lakhs or 40 eligible room nights in every subsequent 12 month period since the upgrade 3. The Gold badge is valid for a period of 1 year from the date of upgrade Platinum badge eligibility criteria 1. Members who achieve eligible spends of INR 8 lakhs or 80 eligible room nights in a continuous 365 day period get upgraded to the Platinum badge 2. In order to retain your Platinum badge, you require eligible spends of INR 8 lakhs or 80 eligible room nights in every subsequent 12 month period since the upgrade 3. The Platinum badge is valid for a period of 1 year from the date of upgrade Members not meeting the badge retention criteria will be downgraded to the badge as per the eligible spends or room nights in the previous 365 days period. "

How can I benefit from using the services of Sixt?

"TataNeu members can earn 500 NeuCoins for each Sixt car rental, or 250 NeuCoins for each Sixt limousine service transfer, availed at qualifying rates. In addition, members can avail the following benefits from Sixt: 1. Discount specials 2. Sixt best price guarantee 3. Free cancellation and rebooking 4. Sixt 24/7 customer service To avail of the above benefits, and the terms and conditions associated with these benefits, you can visit: https://www.tajhotels.com/en-in/tajinnercircle/tic-all-partners/sixt/ The Sixt rates on which you will be unable to earn NeuCoins are: tour operator rates, employee rates, travel agency rates, wholesaler rates, corporate rates, long term rentals (28 days or more), rentals of less than 25 EUR or equivalent in local currency."

Will I earn NeuCoins on my Qmin transaction?

Yes, you will earn NeuCoins on all your Qmin transactions using the TataNeu or Qmin app. Remember, NeuCoins won't be awarded if you've used a discount.

Can I use my NeuCoins on Qmin?

Yes, you can pay for your Qmin order, fully or partly, using your NeuCoins. However, NeuCoins can't be used if you've availed of a discount.

How exactly do I earn NeuCoins, while shopping on TataNeu?

"It’s easy. Every time you shop on TataNeu, you earn 5 NeuCoins for every ₹100 worth of eligible spends. Also, remember how numbers with decimals were rounded off to the nearest integer in school? It’s the same with NeuCoins. We will round up your earned NeuCoins to the closest integer and credit them in your acount"

Are there any orders/booking for which NeuCoins are not awared?

NeuCoins are awarded on only eligible orders/bookings. You can check the list of eligible order/bookings in the FAQs section of the respective brand

Does NeuPass have any tiers for its rewards?

Currently, NeuPass has no tiers. However, some brands on TataNeu have tiers called 'badges' depending on your order history with the brand.

Why was my badge not upgraded?

Let us explain. Each brand has its own set of requirements to allow for a badge upgrade. In case you do not meet the brand’s requirements, your badge will not be upgraded. E.g. If you who achieve eligible spends of INR 1 lakh or 10 eligible room nights in a continuous 365 day period, your badge gets upgraded to the Silver badge

Why was my badge downgraded?

Each brand has their own criteria for upgrade, downgrade, and even retaining the same badge. Your badge was downgraded because you couldn't meet the criteria required to retain your badge within 365 days of the previous badge revision or renewal.

Which spends at IHCL are eligible for earning NeuCoins?

"Eligible spends" or "Eligible charges" are spends made by you on eligible room rates, room charges, food and beverages (restaurants, bars, room service and mini-bars), telecommunication, laundry, spa, cake shop, business centre services and purchases at the Taj Khazana chain of stores. They don't include: 1. Room charges that are included in the definition of ineligible rates 2. Charges for banquets, parties, meetings, weddings, events and other similar functions 3. Rooms booked as office space 4. Charges for Business Centre facilities used by non-resident member guests 5. Complimentary services 6. Any charges which are settled using Taj Experiences Gift Cards or NeuCoins 7. Charges for food and beverages (including those associated with parties/ social gatherings hosted at restaurants and bars) which are discounted/special menu/ packages/ others which are not as per the printed menu of the restaurant/ bar/ cake shop, orders via Qmin, unless stated otherwise 8. Charges for car hire/ salon/ shopping arcade/ fitness centre/ chartered flights/ Taj Air, pay outs, tips, taxes, etc. 9. Charges (even if charged to members’ room) for non-affiliated hotel entities which are not owned and/or operated by the hotel including, but not limited to, outlets such as travel bookings, gift shop, drugstore, clothes, gallery, or specialty stores, recreational or entertainment concessions

Which spends at IHCL are not eligible for earning NeuCoins?

"Ineligible spends" or "Ineligible rates" are defined as: 1. Room rates where booking is made via any online booking channels including but not limited to Expedia.com, Travelocity.com, Hotels.com, Booking.com, Tripadvisor.com, MakemyTrip.com, Travelguru.com or any other similar travel websites or a third party 2. Room rates that are booked, or booked and paid, via tour operators, wholesalers and travel agents on their contracted rates or any other travel-industry staff rates 3. Room rates for group bookings, conferences, weddings, events or organised tours 4. Room rates for airline staff and crew where rooms are pre-booked and paid for by the airline directly 5. Employee rates or any complimentary rooms 6. IHCL's Friends & Family Rate

What are the benefits & privileges of each badge at IHCL?

Copper badge benefits 1. Copper badge is available to all TataNeu members. 2. As a Copper badge holder, you will earn 4 NeuCoins for every ₹100 of eligible spends, net of taxes at participating IHCL hotels Silver badge benefits 1. Silver badge is achieved on eligible spends of INR 1 lakh or stays of 10 eligible room nights 2. As a Silver badge holder, you will earn 5 NeuCoins for every ₹100 of eligible spends, net of taxes at participating IHCL hotels 3. You will be eligible for late check-out till 5.00 pm, subject to availability Gold badge benefits 1. Gold badge is achieved on eligible spends of INR 4 lakhs or stays of 40 eligible room nights 2. As a Gold badge holder, you will earn 7 NeuCoins for every ₹100 of eligible spends, net of taxes at participating hotels 3. You will be eligible for early check-in from 9:00 am, and late check-out till 5.00pm, subject to availability 4. You will be eligible for 20 upgrade e-Vouchers, applicable for a complimentary upgrade to the next category of room booked for a maximum of 5 nights per stay, subject to availability at the time of check-in at any of the participating IHCL Hotels. Upgrade e-vouchers will not be applicable for an upgrade to a room category higher than a base category suite (or equivalent room, as per the hotel nomenclature) 5. You will get 2 upgrade e-vouchers* to Taj Club rooms (subject to availability at the time of check-in, applicable for a stay of up to 5 Nights) Platinum badge benefits 1. Platinum badge is achieved on eligible spends of INR 8 lakhs or stays of 80 eligible room nights. 2. As a Platinum badge member, you will earn 8 NeuCoins for every ₹100 of eligible spend, net of taxes at participating hotels. 3. You will be eligible for early check-in from 9:00 am, and late check-out till 5.00 pm, subject to availability 4. You will get unlimited upgrade e-vouchers*, applicable for a complimentary upgrade to the next category of room booked for a maximum of 5 nights per stay, subject to availability at the time of check-in at participating IHCL Hotels. Upgrade e-vouchers will not be applicable for an upgrade to a room category higher than a base category suite (or equivalent room, as per the hotel nomenclature) 5. You will be offered 24/7 Dedicated Platinum Phone Assistance on 1800 114 825 6. You are eligible for 4 upgrade e-vouchers* to Taj Club rooms (subject to availability at the time of check-in. Applicable for a stay of up to 5 Nights) *Taj Club upgrade vouchers: 1. The upgrade will not include the airport transfer(s) and any other service which is deemed as an outsourced service by the hotel 2. The use of the benefits of the Taj Club room are only applicable to the occupants of the room category. Non-residents and non-occupants will not be allowed to use the benefits and will be charged for the service (as the case may be) 3. The hotel management reserves the right to restrict entry to the Taj Club lounge. 4. Taj Club rules and regulations will apply. 5. Upgrades are subject to availability at the time of check-in. 6. These vouchers are non-transferable. The validity of these vouchers cannot be extended. 7. The validity of the voucher is applicable for one year from the date of badge-upgrade or badge-retention. Withdrawal of this voucher is at the sole discretion of the Programme Management **Platinum Experiences 1. The Signature Platinum experiences are only applicable if you have achieved or renewed your Platinum badge status by 31st July, 2019. These experiences will not be issued for members who achieve or renew their Platinum badge status from 1st August, 2019 onwards. 2. You can’t avail of Platinum Experiences for stays between 23rd December to 15th January 3. You can’t avail of Platinum Experiences for dining on 24th December, 25th December, 31st December and/or 1st January 4. All Platinum experiences are for two persons (unless specified otherwise), subject to availability and can only be booked through TataNeu. 5. You can’t transfer, exchange or alter the experiences in any way. The members holding Platinum badge must be present to avail the Platinum experience. 6. IHCL reserves the right to add, withdraw or amend any experience at any time without any prior notice

How do I earn NeuCoins at IHCL?

Easy, really! Start earning NeuCoins from the day you become a part of our family, simply by spending on eligible hotels and restaurants! You can earn up to 5 rooms at any hotel provided it is billed to one folio. 1. If you have a Platinum badge, you can earn 8 NeuCoins for every ₹100 spent net of taxes 2. If you hold a Gold badge, you can earn 7 NeuCoins for every ₹100 spent net of taxes 3. If you hold a Silver badge, you can earn 5 NeuCoins for every ₹100 spent net of taxes 4. If you hold a Copper badge, you can earn 4 NeuCoins for every ₹100 spent net of taxes *You can earn NeuCoins when you pay in Rupees, or any other currency, accepted by participating hotels and restaurants on eligible spends.

What are the different badges for IHCL? How do I get a badge?

Silver badge eligibility criteria 1. Members who achieve eligible spends of INR 1 lakh or 10 eligible room nights in a continuous 365 day period get upgraded to the Silver badge 2. In order to retain your Silver badge, you require eligible spends of INR 1 lakh or 10 eligible room nights in every subsequent 12 month period since the upgrade 3. In case the criterion is not achieved, your badge will be downgraded to the Copper badge 4. The Silver badge is valid for a period of 1 year from the date of upgrade Gold badge eligibility criteria 1. Members who achieve eligible spends of INR 4 lakhs or 40 eligible room nights in a continuous 365 day period get upgraded to the Gold badge 2. In order to retain your Gold badge, you require eligible spends of INR 4 lakhs or 40 eligible room nights in every subsequent 12 month period since the upgrade 3. The Gold badge is valid for a period of 1 year from the date of upgrade Platinum badge eligibility criteria 1. Members who achieve eligible spends of INR 8 lakhs or 80 eligible room nights in a continuous 365 day period get upgraded to the Platinum badge 2. In order to retain your Platinum badge, you require eligible spends of INR 8 lakhs or 80 eligible room nights in every subsequent 12 month period since the upgrade 3. The Platinum badge is valid for a period of 1 year from the date of upgrade Members not meeting the badge retention criteria will be downgraded to the badge as per the eligible spends or room nights in the previous 365 days period.

Will I earn NeuCoins on my Qmin transaction?

Yes, you will earn NeuCoins on all your Qmin transactions using the TataNeu or Qmin app. Remember, NeuCoins won't be awarded if you've used a discount.

Can I use my NeuCoins on Qmin?

Yes, you can pay for your Qmin order, fully or partly, using your NeuCoins. However, NeuCoins can't be used if you've availed of a discount.

Ginger has now been on-boarded on the NeuPass Loyalty program. We welcome you to a world of enhanced privileges & benefits specially designed to make your experience even more rewarding. Get rewarded with NeuCoins (Loyalty Points) every time you book a getaway at our hotels. You can access all benefits by quoting your mobile number.

Enroll Now

For any queries or concerns, please contact us at 1800 20 8282 638 or email us at customercare@tataneu.com
NeuCoins will be credited to your account within 7 days from checkout, provided the entire payment is completed. Terms & Conditions apply.

Exclusive Member Rates

Exclusive Member Offers & Savings

Earn and use NeuCoins across brands on NeuPass

Earn and Redeem NeuCoins across brands on Stays & Dining. 1NeuCoin=1 Rupee

Earn 4% NeuCoins on Spend at IHCL

Special Offers

Summer Special

Enjoy 20% savings on Breakfast Inclusive Rates + Earn 5% NeuCoins

View Details

Book Now

Workcation Room

Book a Workcation Room between 9AM to 5PM.

Same Day Check-Out

View Details

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MEMBERSHIP TIERS

Eligibility*

Earn Rate*

Additional Benefits*

Platinum

80 room nights or INR 8 Lakhs of eligible spends in a 1 year period

Earn 4 NeuCoins per INR 100 of eligible spends

Early Check-in and late check-out subject to availability

Complimentary Breakfast

Gold

40 Room Nights or INR 4 Lakhs of eligible spends in a 1 year period

Earn 4 NeuCoins per INR 100 of eligible spends

Early Check-in, late Check-out subject to availability

Silver

10 Room Nights or INR 1 Lakh of eligible spends in a 1-year period

Earn 4 NeuCoins per INR 100 of eligible spends

Late Check-out subject to availability

Copper

Base tier

Earn 4 NeuCoins per INR 100 of eligible spends

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FAQs

What is NeuPass?

NeuPass is your access to a power-packed membership programme where you shop, order food, book your travel and a lot more, while being rewarded for it. NeuPass rewards you with a minimum of 5% NeuCoins that you can earn and use across multiple brands on TataNeu.
What are NeuCoins? What can I do with them?

NeuCoins are the universal reward points that you can earn and use on TataNeu & it's partner brands. You can earn NeuCoins and use them while shopping, making hotel & flight bookings, ordering food, and so much more. 1 NeuCoin = ₹1
What are the different things I can do on NeuPass?
NeuPass opens for you a whole new world, in which you can:

Shop for the things you love – fashion, electronics, grocery and more

Give wings to your travel plans, by booking flights & hotels

Indulge the gourmet in you, by ordering food from the most iconic restaurants at unmatched deals

Make payments for not just shopping and bookings, but also transfer money to your family or friends

Stay on top of your bills, by paying them easily in one go

Need financial help? Personal loans, easy credit and insurance plans will be within your reach

Earn as you spend. You can earn NeuCoins when you shop across multiple brands on TataNeu. You can use these NeuCoins for discounts on your next shopping or travel booking

Feel special, with personalized & unmatchable offers that bring you even closer to everything you love

Stand out from the rest, with personalized recommendations and reads
What are the rewards & benefits I get with NeuPass?

NeuPass rewards you for every purchase made on TataNeu and its partner brands. You'll earn minimum 5% NeuCoins on each order when you're shopping, ordering food, booking travel and a lot more! Use your NeuCoins across multiple brands on TataNeu. 1 NeuCoin = ₹1
Does TataNeu have any tiers for its rewards?

Currently, TataNeu has no tiers. However, some brands on TataNeu have tiers called 'badges' depending on your order history with the brand.
Why have my loyalty memberships with various brands been merged on NeuPass?

We know you love your memberships with our partner brands, so we've brought them all together with NeuPass. Now, you can earn minimum 5% NeuCoins across your favourite brands and use them for your shopping, bookings, and orders across brands.
What happens to my existing rewards, points and membership benefits?

They move with you! You can continue to enjoy your existing rewards, NeuCoins, and benefits from various brands, on TataNeu. Your current points will get merged into your NeuCoins balance, and your membership privileges from our partner brands will also continue. The terms of your membership with the partner brand will also continue to hold good.
How can I earn NeuCoins?

You can earn NeuCoins through eligible transactions on TataNeu and TataNeu’s partner brands.
How can I use my NeuCoins?
You can use your NeuCoins to get discounts on a bunch of things including:

- AirAsia India flight bookings

- bigbasket Orders

- Purchases from Croma

- Stays, dining, bar & spa spends at IHCL hotels

- Shopping on Tata CLiQ

If you are shopping online, you can use your NeuCoins by selecting Tata Pay as the payment method. If you are shopping in-store, you can inform the cashier that you'd like to pay with your NeuCoins.

NeuCoins can only be used on eligible transactions as defined by the individual brands and the NeuCoins with the closest expiry date will be used up first so that you can get the most out of your rewards
When will my NeuCoins expire?

Your NeuCoins expire 365 days after your last transaction involving an eligible earn or use of NeuCoins (even if it’s just one NeuCoin earned or used).

During special promotions, you might also earn additional NeuCoins. The expiry of these NeuCoins will be mentioned at the time of issuance.
Can I earn or use my NeuCoins in fractions?

No, NeuCoins cannot be earned or used in fractions. They’re rounded off to the nearest integer just the way you rounded decimals in school. NeuCoins greater than or equal to 0.5 are rounded up while NeuCoins less than 0.5 are rounded down.
How do I check my NeuCoins balance on TataNeu?

That’s easy. Just visit the TataNeu app or website and look for your NeuCoins balance on the TataNeu homepage
Do I need to have an existing membership of any particular brands to join NeuPass?

No, that’s not required. Everyone is welcome to sign up for NeuPass.
Are there any charges to sign up for NeuPass?

No, it’s rewarding all the way! There are no charges whatsoever for becoming a NeuPass member.
I am a non-resident Indian (NRI). Can I still join NeuPass?

Yes, absolutely! NeuPass is open to everyone. Be sure to mention the privacy laws that apply to you, when you sign up.
I am not an Indian citizen. Can I still sign up for NeuPass?

Yes, you can certainly join NeuPass. Do make sure to mention the privacy laws that apply to you when you sign up.
Is a phone number or email address necessary to sign up on TataNeu?

Only your mobile number and the OTP sent to it are needed to sign up for TataNeu. Currently, there is no option to sign up using your email ID but it is needed to send monthly NeuCoins statements and other important communication.
How long does it take for NeuCoins to be deducted after I use my NeuCoins for a transaction?

If the transaction is successful, then NeuCoins are deducted immediately from your account
My transaction failed, but NeuCoins got deducted from my account. What do I do?

If the transaction has failed, then the corresponding NeuCoins will be refunded to your account within 24 hours.
Is there a way I can get back my expired NeuCoins?

No, as of now, there is no way to reverse expired NeuCoins into your account.
Will I receive a statement about my NeuCoins?

Yes, to ensure total clarity we will send you a monthly statement on your registered email address.
What happens to my NeuCoins if I cancel or return a product?

If you cancel or return any order that you had paid for with NeuCoins, your NeuCoins will be refunded to you. Also, any NeuCoins you had earned on that order will be deducted from your balance.
Why was my badge not upgraded?

Let us explain. Each brand has its own set of requirements to allow for a badge upgrade. In case you do not meet the brand’s requirements, your badge will not be upgraded.

E.g. If you who achieve eligible spends of INR 1 lakh or 10 eligible room nights in a continuous 365 day period, your badge gets upgraded to the Silver badge
Why was my badge downgraded?

Each brand has their own criteria for upgrade, downgrade, and even retaining the same badge. Your badge was downgraded because you couldn't meet the criteria required to retain your badge within 365 days of the previous badge revision or renewal.
Which spends at IHCL are not eligible for earning NeuCoins?
"Ineligible spends" or "Ineligible rates" are defined as:

1. Room rates where booking is made via any online booking channels including but not limited to Expedia.com, Travelocity.com, Hotels.com, Booking.com, Tripadvisor.com, MakemyTrip.com, Travelguru.com or any other similar travel websites or a third party

2. Room rates that are booked, or booked and paid, via tour operators, wholesalers and travel agents on their contracted rates or any other travel-industry staff rates

3. Room rates for group bookings, conferences, weddings, events or organised tours

4. Room rates for airline staff and crew where rooms are pre-booked and paid for by the airline directly

5. Employee rates or any complimentary rooms

6. IHCL's Friends & Family Rate
Which spends at IHCL are eligible for earning NeuCoins?
"“Eligible spends” or ""Eligible charges"" are spends made by you on eligible room rates, room charges, food and beverages (restaurants, bars, room service and mini-bars), telecommunication, laundry, spa, cake shop, business centre services and purchases at the Taj Khazana chain of stores.

They don't include:

1. Room charges that are included in the definition of ineligible rates

2. Charges for banquets, parties, meetings, weddings, events and other similar functions

3. Rooms booked as office space

4. Charges for Business Centre facilities used by non-resident member guests

5. Complimentary services

6. Any charges which are settled using Taj Experiences Gift Cards or NeuCoins

7. Charges for food and beverages (including those associated with parties/ social gatherings hosted at restaurants and bars) which are discounted/special menu/ packages/ others which are not as per the printed menu of the restaurant/ bar/ cake shop, orders via Qmin, unless stated otherwise

8. Charges for car hire/ salon/ shopping arcade/ fitness centre/ chartered flights/ Taj Air, pay outs, tips, taxes, etc.

9. Charges (even if charged to members’ room) for non-affiliated hotel entities which are not owned and/or operated by the hotel including, but not limited to, outlets such as travel bookings, gift shop, drugstore, clothes, gallery, or specialty stores, recreational or entertainment concessions"
What are the benefits & privileges of each badge at IHCL?
"Copper badge benefits

1. Copper badge is available to all TataNeu members.

2. As a Copper badge holder, you will earn 4 NeuCoins for every ₹100 of eligible spends, net of taxes at participating IHCL hotels

Silver badge benefits

1. Silver badge is achieved on eligible spends of INR 1 lakh or stays of 10 eligible room nights

2. As a Silver badge holder, you will earn 5 NeuCoins for every ₹100 of eligible spends, net of taxes at participating IHCL hotels

3. You will be eligible for late check-out till 5.00 pm, subject to availability

Gold badge benefits

1. Gold badge is achieved on eligible spends of INR 4 lakhs or stays of 40 eligible room nights

2. As a Gold badge holder, you will earn 7 NeuCoins for every ₹100 of eligible spends, net of taxes at participating hotels

3. You will be eligible for early check-in from 9:00 am, and late check-out till 5.00pm, subject to availability

4. You will be eligible for 20 upgrade e-Vouchers, applicable for a complimentary upgrade to the next category of room booked for a maximum of 5 nights per stay, subject to availability at the time of check-in at any of the participating IHCL Hotels. Upgrade e-vouchers will not be applicable for an upgrade to a room category higher than a base category suite (or equivalent room, as per the hotel nomenclature)

5. You will get 2 upgrade e-vouchers* to Taj Club rooms (subject to availability at the time of check-in, applicable for a stay of up to 5 Nights)

Platinum badge benefits

1. Platinum badge is achieved on eligible spends of INR 8 lakhs or stays of 80 eligible room nights.

2. As a Platinum badge member, you will earn 8 NeuCoins for every ₹100 of eligible spend, net of taxes at participating hotels.

3. You will be eligible for early check-in from 9:00 am, and late check-out till 5.00 pm, subject to availability

4. You will get unlimited upgrade e-vouchers*, applicable for a complimentary upgrade to the next category of room booked for a maximum of 5 nights per stay, subject to availability at the time of check-in at participating IHCL Hotels. Upgrade e-vouchers will not be applicable for an upgrade to a room category higher than a base category suite (or equivalent room, as per the hotel nomenclature)

5. You will be offered 24/7 Dedicated Platinum Phone Assistance on 1800 114 825

6. You are eligible for 4 upgrade e-vouchers* to Taj Club rooms (subject to availability at the time of check-in. Applicable for a stay of up to 5 Nights)

*Taj Club upgrade vouchers:

1. The upgrade will not include the airport transfer(s) and any other service which is deemed as an outsourced service by the hotel

2. The use of the benefits of the Taj Club room are only applicable to the occupants of the room category. Non-residents and non-occupants will not be allowed to use the benefits and will be charged for the service (as the case may be)

3. The hotel management reserves the right to restrict entry to the Taj Club lounge.

4. Taj Club rules and regulations will apply.

5. Upgrades are subject to availability at the time of check-in.

6. These vouchers are non-transferable. The validity of these vouchers cannot be extended.

7. The validity of the voucher is applicable for one year from the date of badge-upgrade or badge-retention. Withdrawal of this voucher is at the sole discretion of the Programme Management

**Platinum Experiences

1. The Signature Platinum experiences are only applicable if you have achieved or renewed your Platinum badge status by 31st July, 2019. These experiences will not be issued for members who achieve or renew their Platinum badge status from 1st August, 2019 onwards.

2. You can’t avail of Platinum Experiences for stays between 23rd December to 15th January

3. You can’t avail of Platinum Experiences for dining on 24th December, 25th December, 31st December and/or 1st January

4. All Platinum experiences are for two persons (unless specified otherwise), subject to availability and can only be booked through TataNeu.

5. You can’t transfer, exchange or alter the experiences in any way. The members holding Platinum badge must be present to avail the Platinum experience.

6. IHCL reserves the right to add, withdraw or amend any experience at any time without any prior notice"
How do I earn NeuCoins at IHCL?
"Easy, really! Start earning NeuCoins from the day you become a part of our family, simply by spending on eligible hotels and restaurants!

You can earn up to 5 rooms at any hotel provided it is billed to one folio.

1. If you have a Platinum badge, you can earn 8 NeuCoins for every ₹100 spent net of taxes

2. If you hold a Gold badge, you can earn 7 NeuCoins for every ₹100 spent net of taxes

3. If you hold a Silver badge, you can earn 5 NeuCoins for every ₹100 spent net of taxes

4. If you hold a Copper badge, you can earn 4 NeuCoins for every ₹100 spent net of taxes

*You can earn NeuCoins when you pay in Rupees, or any other currency, accepted by participating hotels and restaurants on eligible spends."
What are the different badges for IHCL? How do I get a badge?
"Silver badge eligibility criteria

1. Members who achieve eligible spends of INR 1 lakh or 10 eligible room nights in a continuous 365 day period get upgraded to the Silver badge

2. In order to retain your Silver badge, you require eligible spends of INR 1 lakh or 10 eligible room nights in every subsequent 12 month period since the upgrade

3. In case the criterion is not achieved, your badge will be downgraded to the Copper badge

4. The Silver badge is valid for a period of 1 year from the date of upgrade

Gold badge eligibility criteria

1. Members who achieve eligible spends of INR 4 lakhs or 40 eligible room nights in a continuous 365 day period get upgraded to the Gold badge

2. In order to retain your Gold badge, you require eligible spends of INR 4 lakhs or 40 eligible room nights in every subsequent 12 month period since the upgrade

3. The Gold badge is valid for a period of 1 year from the date of upgrade

Platinum badge eligibility criteria

1. Members who achieve eligible spends of INR 8 lakhs or 80 eligible room nights in a continuous 365 day period get upgraded to the Platinum badge

2. In order to retain your Platinum badge, you require eligible spends of INR 8 lakhs or 80 eligible room nights in every subsequent 12 month period since the upgrade

3. The Platinum badge is valid for a period of 1 year from the date of upgrade

Members not meeting the badge retention criteria will be downgraded to the badge as per the eligible spends or room nights in the previous 365 days period. "
How can I benefit from using the services of Sixt?
"TataNeu members can earn 500 NeuCoins for each Sixt car rental, or 250 NeuCoins for each Sixt limousine service transfer, availed at qualifying rates. In addition, members can avail the following benefits from Sixt:

1. Discount specials

2. Sixt best price guarantee

3. Free cancellation and rebooking

4. Sixt 24/7 customer service

To avail of the above benefits, and the terms and conditions associated with these benefits, you can visit: https://www.tajhotels.com/en-in/tajinnercircle/tic-all-partners/sixt/

The Sixt rates on which you will be unable to earn NeuCoins are: tour operator rates, employee rates, travel agency rates, wholesaler rates, corporate rates, long term rentals (28 days or more), rentals of less than 25 EUR or equivalent in local currency."
Will I earn NeuCoins on my Qmin transaction?

Yes, you will earn NeuCoins on all your Qmin transactions using the TataNeu or Qmin app. Remember, NeuCoins won't be awarded if you've used a discount.
Can I use my NeuCoins on Qmin?

Yes, you can pay for your Qmin order, fully or partly, using your NeuCoins. However, NeuCoins can't be used if you've availed of a discount.
How exactly do I earn NeuCoins, while shopping on TataNeu?

"It’s easy. Every time you shop on TataNeu, you earn 5 NeuCoins for every ₹100 worth of eligible spends. Also, remember how numbers with decimals were rounded off to the nearest integer in school? It’s the same with NeuCoins. We will round up your earned NeuCoins to the closest integer and credit them in your acount"
Are there any orders/booking for which NeuCoins are not awared?

NeuCoins are awarded on only eligible orders/bookings. You can check the list of eligible order/bookings in the FAQs section of the respective brand
Does NeuPass have any tiers for its rewards?

Currently, NeuPass has no tiers. However, some brands on TataNeu have tiers called 'badges' depending on your order history with the brand.
Why was my badge not upgraded?

Let us explain. Each brand has its own set of requirements to allow for a badge upgrade. In case you do not meet the brand’s requirements, your badge will not be upgraded.

E.g. If you who achieve eligible spends of INR 1 lakh or 10 eligible room nights in a continuous 365 day period, your badge gets upgraded to the Silver badge
Why was my badge downgraded?

Each brand has their own criteria for upgrade, downgrade, and even retaining the same badge. Your badge was downgraded because you couldn't meet the criteria required to retain your badge within 365 days of the previous badge revision or renewal.
Which spends at IHCL are eligible for earning NeuCoins?
“Eligible spends” or "Eligible charges" are spends made by you on eligible room rates, room charges, food and beverages (restaurants, bars, room service and mini-bars), telecommunication, laundry, spa, cake shop, business centre services and purchases at the Taj Khazana chain of stores.

They don't include:

1. Room charges that are included in the definition of ineligible rates

2. Charges for banquets, parties, meetings, weddings, events and other similar functions

3. Rooms booked as office space

4. Charges for Business Centre facilities used by non-resident member guests

5. Complimentary services

6. Any charges which are settled using Taj Experiences Gift Cards or NeuCoins

7. Charges for food and beverages (including those associated with parties/ social gatherings hosted at restaurants and bars) which are discounted/special menu/ packages/ others which are not as per the printed menu of the restaurant/ bar/ cake shop, orders via Qmin, unless stated otherwise

8. Charges for car hire/ salon/ shopping arcade/ fitness centre/ chartered flights/ Taj Air, pay outs, tips, taxes, etc.

9. Charges (even if charged to members’ room) for non-affiliated hotel entities which are not owned and/or operated by the hotel including, but not limited to, outlets such as travel bookings, gift shop, drugstore, clothes, gallery, or specialty stores, recreational or entertainment concessions
Which spends at IHCL are not eligible for earning NeuCoins?
"Ineligible spends" or "Ineligible rates" are defined as:

1. Room rates where booking is made via any online booking channels including but not limited to Expedia.com, Travelocity.com, Hotels.com, Booking.com, Tripadvisor.com, MakemyTrip.com, Travelguru.com or any other similar travel websites or a third party

2. Room rates that are booked, or booked and paid, via tour operators, wholesalers and travel agents on their contracted rates or any other travel-industry staff rates

3. Room rates for group bookings, conferences, weddings, events or organised tours

4. Room rates for airline staff and crew where rooms are pre-booked and paid for by the airline directly

5. Employee rates or any complimentary rooms

6. IHCL's Friends & Family Rate
What are the benefits & privileges of each badge at IHCL?
Copper badge benefits

1. Copper badge is available to all TataNeu members.

2. As a Copper badge holder, you will earn 4 NeuCoins for every ₹100 of eligible spends, net of taxes at participating IHCL hotels

Silver badge benefits

1. Silver badge is achieved on eligible spends of INR 1 lakh or stays of 10 eligible room nights

2. As a Silver badge holder, you will earn 5 NeuCoins for every ₹100 of eligible spends, net of taxes at participating IHCL hotels

3. You will be eligible for late check-out till 5.00 pm, subject to availability

Gold badge benefits

1. Gold badge is achieved on eligible spends of INR 4 lakhs or stays of 40 eligible room nights

2. As a Gold badge holder, you will earn 7 NeuCoins for every ₹100 of eligible spends, net of taxes at participating hotels

3. You will be eligible for early check-in from 9:00 am, and late check-out till 5.00pm, subject to availability

4. You will be eligible for 20 upgrade e-Vouchers, applicable for a complimentary upgrade to the next category of room booked for a maximum of 5 nights per stay, subject to availability at the time of check-in at any of the participating IHCL Hotels. Upgrade e-vouchers will not be applicable for an upgrade to a room category higher than a base category suite (or equivalent room, as per the hotel nomenclature)

5. You will get 2 upgrade e-vouchers* to Taj Club rooms (subject to availability at the time of check-in, applicable for a stay of up to 5 Nights)

Platinum badge benefits

1. Platinum badge is achieved on eligible spends of INR 8 lakhs or stays of 80 eligible room nights.

2. As a Platinum badge member, you will earn 8 NeuCoins for every ₹100 of eligible spend, net of taxes at participating hotels.

3. You will be eligible for early check-in from 9:00 am, and late check-out till 5.00 pm, subject to availability

4. You will get unlimited upgrade e-vouchers*, applicable for a complimentary upgrade to the next category of room booked for a maximum of 5 nights per stay, subject to availability at the time of check-in at participating IHCL Hotels. Upgrade e-vouchers will not be applicable for an upgrade to a room category higher than a base category suite (or equivalent room, as per the hotel nomenclature)

5. You will be offered 24/7 Dedicated Platinum Phone Assistance on 1800 114 825

6. You are eligible for 4 upgrade e-vouchers* to Taj Club rooms (subject to availability at the time of check-in. Applicable for a stay of up to 5 Nights)

*Taj Club upgrade vouchers:

1. The upgrade will not include the airport transfer(s) and any other service which is deemed as an outsourced service by the hotel

2. The use of the benefits of the Taj Club room are only applicable to the occupants of the room category. Non-residents and non-occupants will not be allowed to use the benefits and will be charged for the service (as the case may be)

3. The hotel management reserves the right to restrict entry to the Taj Club lounge.

4. Taj Club rules and regulations will apply.

5. Upgrades are subject to availability at the time of check-in.

6. These vouchers are non-transferable. The validity of these vouchers cannot be extended.

7. The validity of the voucher is applicable for one year from the date of badge-upgrade or badge-retention. Withdrawal of this voucher is at the sole discretion of the Programme Management

**Platinum Experiences

1. The Signature Platinum experiences are only applicable if you have achieved or renewed your Platinum badge status by 31st July, 2019. These experiences will not be issued for members who achieve or renew their Platinum badge status from 1st August, 2019 onwards.

2. You can’t avail of Platinum Experiences for stays between 23rd December to 15th January

3. You can’t avail of Platinum Experiences for dining on 24th December, 25th December, 31st December and/or 1st January

4. All Platinum experiences are for two persons (unless specified otherwise), subject to availability and can only be booked through TataNeu.

5. You can’t transfer, exchange or alter the experiences in any way. The members holding Platinum badge must be present to avail the Platinum experience.

6. IHCL reserves the right to add, withdraw or amend any experience at any time without any prior notice
How do I earn NeuCoins at IHCL?
Easy, really! Start earning NeuCoins from the day you become a part of our family, simply by spending on eligible hotels and restaurants!

You can earn up to 5 rooms at any hotel provided it is billed to one folio.

1. If you have a Platinum badge, you can earn 8 NeuCoins for every ₹100 spent net of taxes

2. If you hold a Gold badge, you can earn 7 NeuCoins for every ₹100 spent net of taxes

3. If you hold a Silver badge, you can earn 5 NeuCoins for every ₹100 spent net of taxes

4. If you hold a Copper badge, you can earn 4 NeuCoins for every ₹100 spent net of taxes

*You can earn NeuCoins when you pay in Rupees, or any other currency, accepted by participating hotels and restaurants on eligible spends.
What are the different badges for IHCL? How do I get a badge?
Silver badge eligibility criteria

1. Members who achieve eligible spends of INR 1 lakh or 10 eligible room nights in a continuous 365 day period get upgraded to the Silver badge

2. In order to retain your Silver badge, you require eligible spends of INR 1 lakh or 10 eligible room nights in every subsequent 12 month period since the upgrade

3. In case the criterion is not achieved, your badge will be downgraded to the Copper badge

4. The Silver badge is valid for a period of 1 year from the date of upgrade

Gold badge eligibility criteria

1. Members who achieve eligible spends of INR 4 lakhs or 40 eligible room nights in a continuous 365 day period get upgraded to the Gold badge

2. In order to retain your Gold badge, you require eligible spends of INR 4 lakhs or 40 eligible room nights in every subsequent 12 month period since the upgrade

3. The Gold badge is valid for a period of 1 year from the date of upgrade

Platinum badge eligibility criteria

1. Members who achieve eligible spends of INR 8 lakhs or 80 eligible room nights in a continuous 365 day period get upgraded to the Platinum badge

2. In order to retain your Platinum badge, you require eligible spends of INR 8 lakhs or 80 eligible room nights in every subsequent 12 month period since the upgrade

3. The Platinum badge is valid for a period of 1 year from the date of upgrade

Members not meeting the badge retention criteria will be downgraded to the badge as per the eligible spends or room nights in the previous 365 days period.
Will I earn NeuCoins on my Qmin transaction?

Yes, you will earn NeuCoins on all your Qmin transactions using the TataNeu or Qmin app. Remember, NeuCoins won't be awarded if you've used a discount.
Can I use my NeuCoins on Qmin?

Yes, you can pay for your Qmin order, fully or partly, using your NeuCoins. However, NeuCoins can't be used if you've availed of a discount.
By when will my NeuCoins be credited to me?

NeuCoins will be credited to your account within 7 days from checkout, provided the entire payment is completed. Terms & Conditions apply.
By when will my NeuCoins be credited to me, after my purchase?

NeuCoins will be credited to your account within 7 days from checkout, provided the entire payment is completed. Terms & Conditions apply.

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What is NeuPass?

What are NeuCoins? What can I do with them?

What are the different things I can do on NeuPass?

What are the rewards & benefits I get with NeuPass?

Does TataNeu have any tiers for its rewards?

Why have my loyalty memberships with various brands been merged on NeuPass?

What happens to my existing rewards, points and membership benefits?

How can I earn NeuCoins?

How can I use my NeuCoins?

When will my NeuCoins expire?

Can I earn or use my NeuCoins in fractions?

How do I check my NeuCoins balance on TataNeu?

Do I need to have an existing membership of any particular brands to join NeuPass?

Are there any charges to sign up for NeuPass?

I am a non-resident Indian (NRI). Can I still join NeuPass?

I am not an Indian citizen. Can I still sign up for NeuPass?

Is a phone number or email address necessary to sign up on TataNeu?

How long does it take for NeuCoins to be deducted after I use my NeuCoins for a transaction?

My transaction failed, but NeuCoins got deducted from my account. What do I do?

Is there a way I can get back my expired NeuCoins?

Will I receive a statement about my NeuCoins?

What happens to my NeuCoins if I cancel or return a product?

Why was my badge not upgraded?

Why was my badge downgraded?

Which spends at IHCL are not eligible for earning NeuCoins?

Which spends at IHCL are eligible for earning NeuCoins?

What are the benefits & privileges of each badge at IHCL?

How do I earn NeuCoins at IHCL?

What are the different badges for IHCL? How do I get a badge?

How can I benefit from using the services of Sixt?

Will I earn NeuCoins on my Qmin transaction?

Can I use my NeuCoins on Qmin?

How exactly do I earn NeuCoins, while shopping on TataNeu?

Are there any orders/booking for which NeuCoins are not awared?

Does NeuPass have any tiers for its rewards?

Why was my badge not upgraded?

Why was my badge downgraded?

Which spends at IHCL are eligible for earning NeuCoins?

Which spends at IHCL are not eligible for earning NeuCoins?

What are the benefits & privileges of each badge at IHCL?

How do I earn NeuCoins at IHCL?

What are the different badges for IHCL? How do I get a badge?

Will I earn NeuCoins on my Qmin transaction?

Can I use my NeuCoins on Qmin?

By when will my NeuCoins be credited to me?

By when will my NeuCoins be credited to me, after my purchase?